Tag Archives: Office 365

Resolving "Unable to retrieve proxy configuration data from the Federation Service" WAP fail (Event ID 422)

Recently I encountered a Web Application Proxy (WAP) server that was stuck in a failed state after changes to the ADFS backend service. In the Remote Access crimson log on the WAP server, an event 422 error appeared once every minute, showing that the WAP server could not retrieve proxy configuration from the ADFS backend… Read More »

How to resolve “An error occurred” in CRM for Office 365 with ADFS

This error can occur in a topology where an ADFS server is used for authenticating to Office 365 and the CRM Online service. When starting the CRM for Office 365 plug-in, the users receive the following error message during the ADFS authentication: An error occurred An error occurred. Contact your administrator for more information. Error… Read More »

How to resolve OFFCAT “must be installed with elevated permissions on Windows Server” error

During a recent Office 365 troubleshooting scenario I needed to install the Microsoft Office Configuration Analyzer Tool (OFFCAT), but noticed that OFFCAT cannot be installed on Windows Server 2012 R2 using the default installation process. In this case OFFCAT throws the following error: The cause of issue is User Account Control that does not grant… Read More »

How to resolve slow Outlook 2016 Autodiscover with Office 365

As the use of Office 2016 has started to gain momentum, a number of organizations have experienced cases where Outlook 2016 take extraordinary long time to setup a new profile with a hosted Exchange 2010/2013 solution, like Exchange Online. The situation is furthermore complicated when the option to manually enter the Exchange server settings is… Read More »